ALL MEMBERS of your party must arrive within the check-in time window.
Late arrivals may be turned away or charged a late arrival fee of $50 in order for us to reopen the office.
Summer Season: (Approximately Mid March through September)
Check-ins are generally from 2pm - 7pm. Check-out is by 12 noon.
Visitors come to Ash Grove to enjoy a peaceful woodland experience. For that reason, we do not allow guests to check-in or set up camp after dark.
Winter Season: (Approximately October through Mid March)
Check-ins are generally from 2pm - 5pm. Check-out is by 12 noon.
Early check-in or late check-out times, if available, may be subject to an extra charge.
For more information or to make reservations, call us or use the Reservations and Availability tab on our website.
PAYMENTS, CANCELLATIONS AND MAJOR HOLIDAYS
These policies are firm. Read them carefully before booking.
1. All general reservations will be charged a deposit of 50% via credit/debit card at the time of booking.
2. Any outstanding balances for reservations will be charged to the credit card on file 1 week before your arrival day.
3. Reservations for single nights and those made within seven (7) days of arrival require non-refundable payment in full. Our reservation system will charge you a 50% deposit at the time of booking and we will charge the remainder of the balance to your credit card as soon as we receive the reservation. (Usually the same day.) Cancellations for these reservations will result in forfeiture of all payments.
4. ***Please note the payment policy for Major Holidays, below*
Campsite Cancellation Policies
If the campground is open and operating as normal,
our standard cancellation policy applies:
If your camping reservation is cancelled more than 2 weeks prior to your arrival date, we will refund 50% of payments made.
There is no refund for campsite cancellations made less than 2 weeks prior to your arrival date.
During this COVID-19 health crisis, situations, information and regulations are changing constantly. In order to protect ourselves as a small business, we have had to make changes to our cancellation policies. We ask that you consider these policies carefully before making any reservations.
For any reservations made on or after April 1, 2020, no deposit refunds will be issued if we are forced to close, either by order of our local government, or because of staff exposure. Instead, to honor our commitment to you, we will apply all received deposits to a future visit within 12 months of the originally scheduled arrival date.
Date changes are approved at our discretion and render all payments non-refundable.
Failure to show or early departures due to weather, fire bans, etc, will receive no refund.
Major Holidays are: Valentine's Day, Memorial Day, July 4th, Labor Day, Halloween, Thanksgiving, Christmas and New Year’s, and the days immediately surrounding them.
All deposits and payments made for Major Holidays are non-refundable and all balances must be paid in full one month in advance of your stay.
Reservations made more than one month in advance, will be charged the remaining balance to the credit/debit card on file 1 month before your arrival date.
If you have made your reservation online within a month of your arrival date, our reservation system will charge you a 50% deposit and we will charge the remainder of the balance to your credit card as soon as we receive the reservation. (Usually the same day.)
Camping is an outdoor activity and Ash Grove is located in the Appalachian temperate rainforest. We get an average of 67 inches of rain a year. For this reason we do not offer any refunds or 'rain checks' for bad weather. Plan your trip with possible wet weather in mind. If you need tips on how to do that, give us a call!
If we have not heard from you by 7pm on your scheduled arrival day, you will be considered a no-show. All remaining nights of your reservation will be cancelled with no refund.
Two pets are allowed in the campsites (occasional exceptions may be made--check with us). Pets must be current on their vaccinations and on a flea control program. Pets must be on a leash or chain when outside the tent or RV, and under their owner's control at all times. Pets must not be a nuisance to other guests (e.g., barking). Pets should not be left unattended for long periods. Clean up after your pet.
Our facilities are for our registered guests only, unless prior arrangements have been made. There may be an additional charge for visitors during peak times. Guests are responsible for their visitors' behavior. No overnight visitors. Visitors must leave by 9:00pm.
On our mountaintop, flat areas for parking are extremely limited. Stellar 1-tent sites are allowed 1 vehicle per site; 2-tent sites, Techno tent sites and RV sites are allowed 2 vehicles per site. Parking for extra vehicles is subject to availability and may be assessed an extra fee during peak times.
Amenities offered are subject to change. While we try our best to keep amenities in good repair, circumstances beyond our control sometimes prevent them from being available. There is no refund or rate reduction in such circumstances.
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest, to Ash Grove's property or structures. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.