Check-ins are generally from 2pm - 7pm--unless prior arrangements have been made. Check-out is by 12 noon. We can work with you on other times with advance notice. Please note the following exceptions:
Summer Season: There are absolutely no check-ins after 9:00pm in summer.
Winter Season: Labor Day to Memorial Day, no check-ins after sunset. You can check sunset times here: https://sunrise-sunset.org/us/brevard-nc
On check-in day, all members of the party must be registered--in person--at the office
no later than 9pm and all tents be set up by 10pm. Registered guests are free to come
and go as they please after checking in.
Early check-in or late check-out times, if available, may be subject to an extra charge.
For more information or to make reservations, use the Reservations and Availability tab on our website.
The NC Division of Forestry recommends not bringing your own firewood from out of the area. We sell firewood, as do other local merchants. Click here to read the alert.
PAYMENTS, CANCELLATIONS AND MAJOR HOLIDAYS
All general reservations will be charged a deposit of 50% via credit/debit card at the time of booking. The balance will be charged to the credit card on file on the morning of your arrival day. If you would like to pay the balance by cash, please let us know in advance.
***Please note the payment policy for Major Holidays, below***
During this COVID-19 health crisis, situations, information and regulations are changing constantly. In order to protect ourselves as a small business, we have had to make changes to our cancellation policies. We ask that you consider these policies carefully before making any reservations.
For any reservations made on or after April 1, 2020, no deposit refunds will be issued if we are forced to close. Instead, to honor our commitment to you, we will apply all received deposits to a future visit within 12 months of the originally scheduled arrival date.
If the campground is open and operating as normal,
our standard cancellation policy applies:
For general campsite cancellations made more than 14 days prior to arrival date, we will refund the deposit, minus a $10 service charge.
There is no refund for campsite cancellations made 14 days or less prior to arrival date.
Changing dates may result in a cancellation fee.
Failure to show or early departures due to weather, fire bans, etc, will receive no refund.
Major Holidays are: Memorial Day, July 4th, Labor Day, Halloween, Thanksgiving, Christmas and New Year’s, and the days immediately surrounding them.
All deposits and payments made for Major Holidays are non-refundable and all balances must be paid in full one month in advance of your stay.
If you have made your reservation more than one month in advance, we will reconfirm that reservation via email or phone one month before your arrival date and charge the remainder of your balance to your credit/debit card.
If you have made your reservation online within a month of your arrival date, our reservation system will charge you a 50% deposit and we will charge the remainder of the balance to your credit card as soon as we receive the reservation. (Usually the same day.)
Ash Grove is located in the Appalachian temperate rainforest. We get an average of 67 inches of rain a year, with recent years consistently breaking records. (80+ inches a year!) For this reason we do not offer any refunds or 'rain checks' for bad weather. Plan your trip with possible wet weather in mind. If you need tips on how to do that, give us a call!
Two pets are allowed in the campsites (occasional exceptions may be made--check with us). Pets must be current on their vaccinations and on a flea control program. Pets must be on a leash or chain when outside the tent or RV. Pets must not be a nuisance to other guests (e.g., barking). Pets should not be left unattended for long periods. Clean up after your pet.
Our facilities are for our registered guests only, unless prior arrangements have been made. There may be an additional charge for visitors during peak times. Guests are responsible for their visitors' behavior. No overnight visitors. Visitors must leave by 9:00pm.
On our mountaintop, flat areas for parking are extremely limited. Stellar 1-tent sites are allowed 1 vehicle per site; 2-tent sites, Techno tent sites and RV sites are allowed 2 vehicles per site. Parking for extra vehicles is subject to availability and may be assessed an extra fee during peak times.
Amenities offered are subject to change. While we try our best to keep amenities in good repair, circumstances beyond our control sometimes prevent them from being available. There is no refund or rate reduction in such circumstances.